Refund Policy

1.Who processes refunds

All purchases are sold by Dodo Payments, our reseller and Merchant of Record. Refunds are paid by Dodo Payments to the original payment method after we approve them; depending on your bank it can take several business days for the money to appear. The amount refunded is the amount you paid, including taxes.

2.PRO subscriptions

• You can cancel at any time in the customer portal (“Manage subscription” on the PRO page). PRO stays active until the end of the paid period and is not renewed.
• We do not give partial or pro-rata refunds for the current period after you cancel.
• First payment: we refund the first payment of a subscription on request within 14 days of that payment, if you have used no more than 20 tokens in that period. The refund ends PRO immediately and the remaining monthly allowance is removed.
• Renewal payments are not refunded, except where the law requires it. Cancel before the renewal date to avoid the next charge.

3.Token packs

• A token pack is refundable within 14 days of purchase if none of its tokens have been used — that is, your purchased token balance still contains at least the full pack.
• A refund removes the pack’s tokens from your balance.
• Partly used packs are not refunded.

4.EU right of withdrawal

If you are a consumer in the EU or EEA, you normally have 14 days to withdraw from an online purchase. PRO and tokens are digital content and digital services that are provided immediately after payment. By completing the purchase you expressly request that we begin providing them before the withdrawal period ends and acknowledge that you lose your right of withdrawal once you start using them (for example by spending tokens or using a PRO feature). Until then you can withdraw within 14 days of purchase.

The voluntary refunds described above apply in addition to this right.

5.Faults and exceptions

Tokens are only charged for successful results: a failed voice or dialogue generation does not spend tokens. If you were charged twice, charged after cancelling, or a paid feature did not work because of a fault on our side, contact us and we will put it right regardless of the limits above. We may refuse refunds in cases of abuse, such as repeated purchase-and-refund cycles. Chargebacks for purchases that qualify for a refund delay the process; please contact us first.

6.How to request a refund

Email info@talkingphotos.app from your account’s address with:

• the payment ID or invoice number from your Dodo Payments receipt email;
• what you bought (PRO monthly, PRO yearly or a token pack);
• briefly, why you are requesting a refund.

We reply within about 2 business days. See also the Terms of Service.